Cancellation & Refund Policy

Before partner arrival

If you cancel a confirmed request before the assigned partner reaches your pickup location, the request may be eligible for refund review. Any refund amount depends on the payment status and request stage.

After partner arrival

If the assigned partner has reached the customer’s pickup location, a 25% cancellation / dispatch charge is applicable. This charge covers the partner’s travel, time and dispatch effort. The remaining amount, where applicable, is reviewed according to the payment made and service stage.

Refund processing

Eligible refunds are reviewed after the request details are verified. Processing time may depend on the payment method and bank or payment-provider timelines.

How to request a cancellation or refund review

Contact CAR24X7CARE support with your registered mobile number, booking or request details and reason for cancellation. The team may ask for additional details to review the request.