Request account deletion

What happens next

1. Verify ownership. Support will tell you how to verify that the customer account belongs to you. Sending a request alone does not delete or disable the account.
2. Review your records. Support checks the requested scope, active bookings, unpaid bills, refunds and disputes, then confirms the expected completion timeline and any records that must be retained.
3. Process and confirm. After verification and review, support handles deletion or anonymization of personal data in scope and confirms the outcome and any retention exceptions.

This is a manual support request, not instant/automatic deletion. Logging out, disabling notifications or uninstalling does not delete your account. You may also start from Account → Account & Support → Request account deletion in the customer app.

Data covered by your request

• Customer profile/name, registered mobile number, sign-in identity and account/session records.
• Saved vehicles, primary-vehicle selection and saved addresses.
• Account-linked service/booking history, issue notes, pickup/drop locations and ratings/reviews, subject to the retention exceptions below.
• Account-linked notification inbox, read/delivery records and device push registrations.

A full customer-account request covers the Firebase sign-in identity and related CAR24X7CARE backend personal records. Completed deletion removes or anonymizes personal data in scope and removes or disables associated access/session and push registrations. You can also request deletion of particular personal data while keeping your account; describe the data clearly in your email.

Records we may need to retain

Invoices, tax/accounting records, payment/refund references, unresolved service disputes and fraud/security or legal-hold records may need retention for the relevant obligation or purpose. Shared transaction records may be retained or anonymized rather than removed from another participant's history.

There is no single automatic retention period for all categories. Support will explain the retained categories, reason and applicable period when reviewing your request. Where backups exist, residual copies may remain until the relevant backup rotation/removal process. Payment providers may retain transaction records under their own obligations; see our privacy policy retention section.